How can you automate your customer support without losing the human touch?

How can you automate your customer support without losing the human touch?

Automated customer support doesn’t exactly have a good reputation among the general public. If you want to ask me about this, I’ll say that the bad reputation is justified to a certain extent because the automation tec […]

The pros and cons of automated customer support

The pros and cons of automated customer support

With the development and introduction of chatbots in business campaigns, customer service has almost gone through a complete revolution from the head to the toe. Automated customer support aren’t a part of the fiction any m […]